Web Appointment Scheduling Support - Cancel an Appointment

Support -> How To Cancel an Appointment

How To Cancel a Booked Appointment

Step 1. Enter the "Staff Day Planner" Section

After selecting the "Planners" tab in the Work Area, select the "Staff Day Planner" tab.

Step 2. Select the Date of the Booked Appointment

Find the date of the booked appointment by using the interactive calendar to the left of the daily schedule. The selected day will be highlighted in blue in the calendar and the day's schedule will appear to the left. You may also move to the correct date by using the arrows above the daily schedule.

Step 3. Select the Appointment You Want to Cancel

In the daily schedule, select the appointment you wish to cancel by double-clicking on the appointment block. The Appointment Details window will appear.

Step 4. Cancel the Appointment

In the Appointment Details window, change the status of the appointment to "Cancelled" by using the drop-down menu next to "Status". Confirm the cancellation by clicking on the "Update" button. The appointment block will disappear from the schedule and the time slot will be free for another appointment. The time slot will also be available for booking in the customer portal.