After selecting the "Planners" tab in the Work Area, select the "Staff Day Planner" tab.
Find the date of the booked appointment by using the interactive calendar to the left of the daily
schedule. The selected day will be highlighted in blue in the calendar and the day's schedule will
appear to the left. You may also move to the correct date by using the arrows above the daily
In the daily schedule, select the appointment you wish to cancel by double-clicking on the appointment
block. The Appointment Details window will appear.
In the Appointment Details window, change the status of the appointment to "Cancelled" by using the
drop-down menu next to "Status". Confirm the cancellation by clicking on the "Update" button. The
appointment block will disappear from the schedule and the time slot will be free for another
appointment. The time slot will also be available for booking in the customer portal.