How to Ensure You Receive Responses to Automated Emails

This guide will show you how to configure a Reply-To e-mail address in your account.

Have you ever wondered what happens if a client tries to respond to an automated appointment confirmation or reminder email? Typically the response is returned to our servers. If you want to be sure that these types of responses are redirected to your attention, you need to change the Reply-To field.

Step 1. Enter the "Messaging" Section

Under the "Advanced" tab of the "Settings" page, select the "Messaging" tab.
appointment email reminders

Step 2. Update the Reply-To Field

In the "Reply-To" section, enter the email address you wish to redirect responses to. An email will be sent to that address for validation purposes. Once you confirm the email address, you will notice that the status box will become green.
appointment e-mail reminders

Step 3. Save Your Changes

Don't forget to save your changes before exiting.
automated e-mail reminders

If you need assistance with your setup or would like some tips, feel free to touch base.

Contact us for assistance.